Arupadai Veedu Medical College and Hospital got the entry level accreditation on 26th August 2019. NABH (National Accreditation Board for Hospitals and Healthcare) provides a framework of quality assurance and improvement for hospitals.
AVMC is happy to share this accreditation and our hospital underwent many changes in improving the quality of healthcare and provide best-in-class services to our patients.
Access Assessment and continuity of care
Our institution clearly defined the services available and not available. This has been prominently displayed in front of our institution bilingually. This avoids confusion in patients regarding services which they can’t avail. In addition to this, we have also displayed about the services available in each department bilingually outside every department.
There are documented policies and procedures which address the registration, admission and transfer in and out of patients. The reception staff are well trained in scope of services available in our hospital, procedures for admission, transfer in and, procedures during nonavailability of beds.
This benefits the patients by avoiding procedural delay.
We have also documented policies for discharge of patients and also patients leaving against medical advice. Our discharge summary have information regarding whom to contact and also with contact number for patients if there is any emergency.
Care of patients
- Emergency: Our institute provides services as per our laid norms. We have a documented policy and procedures for emergency department. Our emergency staff have been trained about the contents of the manual. We also have ALS equipped ambulance that can come near our casualty.
- Blood bank: We have bilingual consent forms for blood transfusion and donation. Documented policies and procedure guide rational use of blood and blood products, document and report transfusion reactions if any.
- Obstretrics: Scope of services available are clearly displayed. Initial assessment forms includes details of antenatal checkups, maternal nutrition and post natal care. We have CCTV camera, identification tags for mothers and babies. We have functional code pink to prevent child abduction.
- Paediatrics: Scope of services are defined. Our assessment includes detailed information regarding nutrition, growth and immunization. Staff have been trained for activating code pink
- Anaesthesia: We have documented policies and procedures which guides administration of anaesthesia. Patient will be informed about the type of anaesthesia, adverse events and an informed consent (bilingual) will be obtained. They undergo reassessment, immediate preoperative assessment, anaesthesia monitoring, post anaesthesia status. They are transferred only when the definitive criteria are fulfilled.
- Surgery: A documented manual guides the care of patients during surgery. We have WHO surgery safety checklist which we follow for all patients to avoid wrong patient, wrong site and wrong surgery. We have modular theatres which undergo periodical surveillance by our hospital infection control team
- Laboratory: Laboratory safety manual addresses indication, safe collection, transport, handling and disposal of specimens. Scope of services, turn around time( time interval between receipt and availability of reports) are prominently displayed. Critical values are first defined, technicians oriented and trained. Critical values are immediately informed to the concerned department and thus saves many lives.
- Radiology: Warning signages bilingually are prominently displayed. Scope of services and turnaround time prominently displayed. Critical values defined and reported
Management of Medications
We have documented policies and procedure which guide usage of pharmacy, prescription, storage and dispensation of drugs
High risk medicines, Look alike sound alike medicines are defined, listed and distributed in all patient care areas. Colour coded and double checked before dispensing
Staff nurses are trained for safe dispensing of drugs with mock drills to prevent wrong patient, wrong drug, wrong dose and wrong route. We have pharmacotherapeutic committee which monitors adverse drug events
Patients rights and education
Patients rights and responsibilities are prominently displayed and followed in all patient care areas. General consent and informed consents are taken from patients in a bilingual forms
Bio – Medical Storage area
Our institute has brought many changes for safety of patients, their families, staff and visitorUnder environmental safety, our hospital has placed side rails for ramps, grab bars in toilets, toilets separately for disabled persons, side rails for vulnerable patients.
Our institute follows electrical, medical gases and fire safety
Responsibility of Management
We have various functional committees such as Hospital infection control committee, Medical audit committee, Pharmacotherapeutic committee, blood transfusion committee and facility management committee.